Cancellation Policy

Effective Date: 14/04/2025

At Moruth Restaurant (Veg), we understand that plans may change. We have created a simple cancellation policy to ensure fair treatment for both our customers and our team.

1. Order Cancellation

• Orders can be cancelled within 10 minutes of placing the order, provided the food preparation has not yet started.
• Once the food preparation has begun, cancellations will not be accepted, and the full amount will be charged.
• For orders placed via third-party delivery platforms, cancellation and refund policies of the respective platform will apply.

2. How to Cancel

To cancel your order, please contact us immediately at:

📞 Phone: +91 90436 16120
📧 Email: moruthrestaurant@gmail.com

Please provide your order details, contact information, and reason for cancellation while contacting us to ensure a smooth process.

3. Refund on Cancellation

If the cancellation request is accepted within the eligible time frame, the full amount will be refunded through the original payment method. Refund timelines depend on your bank or payment gateway, and typically take 3-7 business days.

4. Late Cancellations

If a cancellation request is made after the food preparation has started, unfortunately, the full charge will apply, and refunds will not be possible.

5. Changes to Orders

Order changes or modifications will only be accepted if the preparation has not started. We recommend contacting us at the earliest for any changes.

6. Policy Updates

Moruth Restaurant (Veg) reserves the right to update this Cancellation Policy at any time. Changes will be posted on this page and will be effective immediately upon posting.